Refund Policy

At mhdeliveryservice, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for orders placed through our website.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

1. Incorrect item delivered
2. Damaged or spoiled items at the time of delivery
3. Order not delivered due to our fault
4. Missing items in the order

2. Non-Refundable Items

The following items are generally non-refundable:

1. Perishable items such as food, cakes, and groceries once delivered
2. Medicines and pharmacy products (unless incorrect or damaged)
3. Customized or personalized gift items
4. Orders canceled after dispatch

3. Refund Request Process

1. Customers must report issues within 24 hours of delivery.
2. Proof such as photos or order details may be required.
3. Refund requests can be submitted via our website or support channels.

4. Refund Method

1. Approved refunds will be processed using the original payment method.
2. Cash-on-delivery refunds may be issued via bank transfer or wallet, where applicable.
3. Refund processing time may take 5–7 working days.

5. Order Cancellation

1. Orders may be canceled before dispatch for a full refund.
2. Once an order has been dispatched, cancellation may not be possible.

6. Partial Refunds

Partial refunds may be issued for:

1. Items unavailable after order confirmation
2. Partial delivery due to stock issues

7. Service Limitations

mhdeliveryservice is not responsible for delays caused by:

1. Incorrect delivery information
2. Customer unavailability at the delivery location
3. Natural events, traffic issues, or unforeseen circumstances

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.

9. Contact Us

For refund-related questions or support, please contact us through our website support channels.

mhdeliveryservice

Fair • Transparent • Customer First

03101515040